RETURN POLICY

Last updated October 23, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at jen@jentaylorcraftsandfibres.co.uk to authorise your return. Once you have been told to return your product, place the item securely in its original packaging, and mail your return to the following address:

__________

109 Moorclose Road

Workington, Cumbria CA14 5LE

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        Item(s) must arrive undamaged.
•        Buyer is responsible for any customs duties that may arise as a result of the return shipment(s).
•        Item(s) must be packaged securely.
•        Returned fibre(s) must be unspoiled from poor storage by buyer.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07763 568474

jen@jentaylorcraftsandfibres.co.uk